Warranty and Service Systems

D&E has experience in systems and solutions for a variety of aftermarket functions, including Warranty Claims, Service Dispatch, Call Center Operations, Parts Management, and Customer Satisfaction.

ServiceBench

ServiceBench provides comprehensive solutions for manufacturers, retailers, and extended warranty providers. These include systems for Warranty Claims, Service Dispatch, Parts Management, and Contractor Management as well as extensive analytics and analysis systems.

ServiceBench

Lowe's

Lowe’s

D&E supported Lowe’s in the process of taking in-house their after-market services, specifically in terms of system implementation and testing.

Sub-Zero

D&E provided consulting support for Sub-Zero as they rolled out an in-hours extended warranty system.

Sub-Zero

Centricity

Centricity

D&E supported Centricity in the analysis of software solutions.

Electrolux

D&E analyzed Electrolux’s North American call center operations to help streamline and improve processes and provided a series of recommendations to reduce customer wait times, improve interaction with the offshore team, and provide consistency of service across the various groups.

Electrolux